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Terms & Conditions

How to book
To pace a booking please telephone the hotel where one of our helpful staff will inform you of prices and availability, or email us on stchadshotel@btconnect.com

Please inform us of any special requests including dietary needs and disabilities so we can put you in the best type of accommodation to suit your needs. The hotel will not be held responsible for any error regarding this unless you have written confirmation from us stating we are aware of your specific needs.

All prices are subject to change without prior notice. Prices will be honoured upon receipt of a deposit and confirmation of booking

Accommodation will be available from 2 pm on the stated day of arrival

Accommodation must be vacated by 10 am on departure day

We accept cash and all major credit and debit cards

The contract
We require a deposit of £20 per person within 7 days of accepting your provisional booking. You will be sent a confirmation of your booking and it is your responsibility to check the details are correct. Any cheque payments are to reach the hotel 14 days prior to your arrival. All guests are required to settle their balance on arrival at the hotel

We may ask for a security bond of £20 per person from group bookings

Cancellation due to changes made by you
Deposits are non refundable and non transferable. Should you need to cancel your booking please inform the hotel by letter email or fax so we can re sell the room

If the cancellation is made 2 weeks or less we will request 50% of the total cost

Cancellation or changes made by the hotel
Whilst every effort is made to fulfil your request, unfortunately we cannot always guarantee this and any failure to do so will not constitute a breach of contract. In the unlikely event we have to cancel or change your reservation , we reserve the right to do so

Theft loss or damage
The hotel will not be held responsible for any theft, loss or damage to guests property or vehicles on our car park. We will store luggage for late departure but we will not be responsible for it or its contents

We reserve the right to demand payments from you in the event of you causing any loss or damage to the hotel property

Complaints procedure
We trust that you will have an enjoyable holiday, however we realise that occasionally things can go wrong. If you have cause for compliant you must notify a manager immediately in order to give us a fair opportunity to correct the problem at the time it occurs. The hotel will not enter into replying to complaint letters or compensation unless we have had a fair opportunity at the time the complaint arose to correct the problem

General information
No reduction is made for meals not taken. We serve a choice of menu and no reduction is given for guests not receiving their preferred choice

No reduction is made for guests who have to be removed from the hotel
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